LOCAL BACKUP SERVICES
LOCAL BACKUP SERVICES FOR GROUTING EQUIPMENT AND TRANSTRONIC INSTRUMENTS AVAILABLE THROUGH OSTALINE
To allow for a quick response during a breakdown situation, Ostaline will hold stock of the all of the main components of the equipment/system, available for immediate supply. In the case of a claim for a fault under warranty, we will despatch a warranty replacement part until the nature of the fault is established and a warranty situation can be confirmed. For commonly damaged or wear components, stock is held in Sydney, NSW and (for Transtronic Angle/Depth Systems), in Kalgoorlie, WA (where applicable).
Technical Backup services, such as assistance with troubleshooting the system or equipment, technical or operational queries, is provided via telephone between 9:00am and 5:00pm (EST), which is diverted to mobile for any urgent after-hours assistance. Onsite repairs or servicing of equipment or systems can also be made available at competitive pricing (please enquire). In the case of grouting equipment, recommended repair and service centres are also available nationwide (please enquire).
Trained technical representatives are based in Sydney and, for Transtronic AB, in Kalgoorlie and can be made available to install and/or commission equipment/systems. A repair service to any component of systems or equipment is available through our offices in Sydney (usually a 1 to 2 week turnaround). Costs are very competitive and all work is guaranteed for 6 months.
All technical, operational and promotional literature for the system/equipment concerned can be accessed via our offices in Sydney.
For all equipment and systems, training of operator, maintenance, engineering and management personnel on the operating aspects of the system concerned, followed by training of maintenance personnel on the relevant maintenance aspects of the system, is able to be provided in a classroom environment and where required, in-situ (please enquire for further details).